Use of social media in the industrial b2b sector is a touchy subject. Companies either love it or hate it. The below post is a comment I left in response to a LinkedIn discussion within the Manufacturers of Upstate NY group.
Social Media and Industrial Companies
Great Discussion!
Mike’s comment is similar to my own experience. I too have found it difficult to persuade industrial clients to further engage, or engage at all, in social media. Most just do not see the value.
However, like Ken, I have seen some incredible successes using Twitter, blogging, LinkedIn, YouTube and even the B2C centric Facebook.
As has happened time and time again over the past two decades, I predict that industrial companies will adopt what other verticals have already embraced – social media.
When I started selling online marketing solutions to industrial clients back in 2000, we had trouble convincing companies that a good website would generate leads. When Site-Seeker started promoting search engine marketing in 2003, clients would retort “industrial buyers don’t use search engines”.
Today this sounds ridiculous. Yet try to convince any industrial company that they should take down their website or remove webpages ranking in Google and you’d be lucky to escape with your life.
Well guess what. The early adopters, the companies that have improved their website and engaged in search engine marketing, now have a huge head start and competitive advantage over their competition.
So here we are, the next great technological advancement on Al Gore’s Internet highway is right in front of us. Is it possible that this new concept, social media (already a decade old), is so different from websites or search engine marketing that it will fad away? Could it be that the generation of 20 somethings that spent their tween and teen years on MySpace, Facebook and YouTube will abandon their old habits and ignore social media as they progress through their working careers? And what about the droves of 30, 40, 50 and 60 year olds that are have recently found Facebook? Will the skills they develop and benefits they realize from participation in the social media craze be only applied to their personal lives?
Maybe we should ignore all this social media stuff and stick with raditional media venues like the search engines. Sounds funny right! Oh wait, YouTube is now the second most popular search engine!
Anyone want to place a friendly wager that in five years, social media in the industrial sector will be as common as websites and search engine marketing?