Get in the Game – Use Search Engines to Position Your Company in the Path of Prospects

Sunday, December 28th, 2008

Wouldn’t it be great to have a secret way of finding prospects exactly when they have a need for your product or service? Even better, how about before they realize they have a need, just some problem without a known solution.

Search Engine Marketing Strategy -- Play to Win

Search Engine Marketing Strategy -- Play to Win

If you haven’t guessed, I am about to plug Internet marketing. But if it is so obvious that people use search engines to research problems and find solutions; why don’t more companies get in the game? Why isn’t everyone actively trying to get ranked? Finally, is ranking on the first page good enough?

Let’s take a look.

To support my position, I’m going to cite information from Enquiro Research. These guys do really great work and their data is fantastic! Specifically, the below data comes from Enquiro Search Solutions’ white paper “Marketing to a B2B Technical Buyer – Business to Business Survey 2007.

Everyone knows Google is the most popular search engine, and it’s no surprise that in the B2B world Google is the most used search engine. Enquiro confirmed this finding that 77% of B2B search engine users, used Google.

Figure 1: B2B Search Engine Usage (source: www.enquiroresearch.com).

Figure 1: B2B Search Engine Usage (source: www.enquiroresearch.com).

Digging a little deeper and referring to Table 1 below. You’ll notice that if you eliminate the “missing” group, 80% of the users clicked on an organic result and 20% click on a pay per click (PPC) ad. Further, within the organic results, you’ll notice that the most coveted position is the number 1 listing capturing 27% of all traffic. Again, no surprise here right!

Table 1: Organic and Pay Per Click (PPC) Traffic (source: www.enquiroresearch.com).

Table 1: Organic and Pay Per Click (PPC) Traffic (source: www.enquiroresearch.com).

Let’s pretend that you get it and have done the hard work and positioned yourself on the first page of Google in the number one organic position for your most valuable keyword phrase. What do you do next? Do you:
1.    Relax and go on vacation, or
2.    Roll up your sleeves and try to get more of this extremely valuable traffic?

I’m going with two! The reason? Even if you are number one, you are missing about 73% of all traffic for this really important keyword phrase. Is this traffic not also valuable?  Here’s what I would do:
1.    Get ranked number two organically as well (one of those indented Google listings),
2.    Get links from some of the other sites ranking of the first page, and
3.    Expand my pay per click program to include this phrase.

Note — I’m assuming that I can generate a positive ROI with my PPC campaign. which by the way is generally not a problem assuming you are working on your website’s conversion rate — a post for another day perhaps…

I plotted Enquiro’s data (from Table 1) in Figure 2 to make the point that while there is nothing like ranking number one organically, a good PPC program can generate a very significant amount of traffic. Enquiro found that the number one top PPC ad generated more traffic than the number four through ten organic results.

Figure 2: B2B Search Engine Traffic Vs. Position (source: www.enquiroresearch.com).

Figure 2: B2B Search Engine Traffic Vs. Position (source: www.enquiroresearch.com).

My conclusions?
1.    When it comes to positioning your website within a search engine results page, it is important to:
a.    understand how prospects use the search engines, and
b.    position yourself to get as much of this traffic as possible.
2.    Don’t overlook PPC traffic. Many people have an irrational aversion to PPC traffic. Yet 20% of all B2B users click on PPC ads.
3.    A first page Google listing is not good enough unless of course you don’t care that the majority of your prospects are visiting your competitors website.

In-House or Outsourced SEO

Friday, December 5th, 2008

Should SEO be performed in-house or outsourced?

In the old days, outsourcing SEO was the right approach. Today, SEO (really Internet marketing — more on this later…) has become so diverse and complex that another approach is necessary.

I know what your thinking… In-house is the right answer, right? Well, kind of, but not really.

Sound like double talk? Let me explain.

In the old days:

•    SEO was viewed as a new mysterious skill – 50% science, 50% art and 100% magic. The whole concept of deliberately targeting improved search engine ranking was new and not on most company’s radar screens.

The good news was that if you were “in the know” you could produce reasonable results with a little elbow grease and a bit of luck.

•    The focus was narrower. All we had to do was concentrate on a handful of keywords. The whole concept of long-tail search phrases, terms like “green 4 door honda accord syracuse ny”, was a new idea.  This meant that an outsider, someone with little knowledge of your company’s products and services, could generate good results without too much input from you (the client).

•    Success was measured by ranking. Get your clients ranked on the first page of Google and you were a superstar.  Few people bothered to ask how much traffic was being driven to their website or more importantly, how much money they were making.

Today, things are different.

•    First, let’s stop talking about SEO, and start talking about Internet marketing. Why? Ranking is no longer good enough. ROI is what matters.

SEO, in its purest form, is about ranking and maybe about driving traffic. However, it is usability, web analytics and a knowledge of what your visitor are looking for that turn website traffic into cash.

•    Internet marketing is mainstream. If you own a company or are in a job that depends on generating revenue, and are not close to retirement, its time to drink the “Kool-Aid”.

•    The amount of work required has increased ten-fold. Personalized search, universal search, video, social media, web 2.0, local search, mobile search and countless other communication innovations are now integral to the way our prospects gather data.

To stay current with these changing technologies is a full-time job. And this says nothing about being able to implement a comprehensive Internet marketing solution.

So what am I saying? You need to form a team. A team that not only understands your business, but has the knowledge to create and implement an effective plan.

And yes, some our your staff should get involved. In-house writers, designers and developers, if available, definitely need a seat at the table.

Next look outside. Find an expert that has a verifiable record of performing projects of similar scope. You need an organization that has been there and done it, not once but many times.  This is the part of your team that will marry your corporate vision and goals with a plan. The plan should have milestones, action items, and metrics upon which performance will be based.

Your outside expert, or vendor, also needs to have enough internal resources to perform the project. The days of relying on a one- or two-man shop are over. Make sure your vendor has a diverse set of skills and an adequate level of redundancy. The last thing you need is to be six months into a twelve month project and have your vendor’s main guy quit and leave you with little to show but a pile of paid invoices.

I’d love to hear your thoughts!

Brian